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Returns & exchanges

Return and exchange policy

Our return policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging. Additional items not eligible for a return:


Refunds (if applicable)


Once your return has been received and inspected, we will send you an email to let you know that we have received your returned item. We will also notify you of the approval or denial of your refund.


If you are approved, your refund will be processed and a credit will automatically be applied to your original credit card or payment method, within a certain period of time.

 

Late or missing refunds (if applicable)


If you haven't received a refund yet, first check your bank account again.


Then contact your credit card company, it may take some time before your refund is officially posted.


Then contact your bank. There is often some processing time before a refund is posted.


If you've done all of this and you still have not received your refund yet, please contact us at jilnetwork.shop@gmail.com

 

Items for sale (if applicable)


Only regular priced items can be refunded, unfortunately sale items cannot be refunded.

 

Exchanges (if applicable)


We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at jilnetwork.shop@gmail.com

 

Delivery


To return your product you must email us at: jilnetwork.shop@gmail.com

You will be responsible for paying your own shipping costs for returning your item. Delivery charges are not refundable. If you receive a refund, the return shipping cost will be deducted from your refund.

Depending on where you live, the time it takes for your exchanged product to reach you may vary.

If you are shipping an item over 50 (local currency)  , you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.